In April 2022 Integrated Care Systems (ICSs) will become statutory NHS organisations with the responsibility for working in partnership to improve the way people access and experience health and care services. We believe that digital services (Digital)1 can help this transformation because it can ensure crucial information is available in the right place, at the right time and in the right format. Digital can help by being the memory of the system, reducing the number of times you have to tell your story and ensuring the information is there for the professionals involved in your care, whenever they need it. It can ensure you get the right care at the right time by reminding your carers of the most up-to-date treatments available. It can ensure we learn from the millions of health and care encounters that we have every year, by getting our best doctors to look at how the health and care service is running.
Our response to the COVID-19 pandemic has seen improvements in the way we use data at a pace and on a scale that was previously unthinkable.
The digital strategy for our ICS is focussed on how we can build on our recent achievements to deliver better health and care services for SE London.
Our Digital Strategy will:-
Use digital technologies to improve the way services are designed, delivered and managed joined up way, with a clear focus on the individual and their experience, and where health and care professionals can make the best decisions because they have the information they need when they need it.
Optimise the use of data so that it is used routinely to improve the safety of the care being delivered to people, improve care outcomes and tackle health and care inequalities.
Develop a thriving digital health and care ecosystem, supporting research and innovation, developing skills and capabilities and be recognised internationally as a leader in innovation and digitisation.
South East London is one of five ICS’s in London with an experienced digital leadership team:
Senior Responsible Officer & Chief Digital Information Officer at Guy’s & St. Thomas FT and King’s College Hospital FT
Dr Jack Barker,
Chief Clinical Information Officer & Consultant at King’s College Hospital FT
Chief Information Officer
From a digital perspective, we aim for our ICS to work as a Learning Health System for South East London to form the basis for personal, organisational and system development, and for continuous improvement in outcomes.
Our strategy has been framed around six areas which will form a basis for prioritisation and decision-making in relation to digital investments. Our work is aligned with the ‘What Good Looks Like’ framework, developed by NHS X to monitor our digital progress.
The six areas of focus are:
- Strong leadership and collaboration between organisations across the Health and Care system
- Robust infrastructure and health and care professionals using the best possible IT systems
- Creating a single view of a person’s health and care information, available at the point of care, derived from all their health and care providers.
- Using real-time information to ensure everyone is treated to the highest standard of care
- Using digital technologies to help patients to look after themselves
- Using health and care data for health improvement
See further details about how we use health and care information to deliver the best possible care.
From the six areas above, our digital strategy will focus on the following outcomes:
- Digital records are the building block; enabling patient information care records for the people of South East London to be recorded and shared across the health and care system
- Enabling staff to communicate with each other digitally - sharing confidential information, safe in the knowledge that this data is secure
- Through the use of technology (e.g. wearables and apps) people can stay healthy and manage their long-term conditions and co-ordinate with their care professionals
- Frontline staff have the digital tools to support them in their work to care for people
- Evidence on the impact of care services is used routinely to evaluate how effective our care is and where improvements are needed
- New ideas for digital solutions can be explored and supported.
What does this mean for:
- SAFER CARE: The London Care Record enables appropriate staff in different care settings to see your care record, giving you piece of mind that your carers have the best information possible.
- RESPONSIVE CARE: Your digital care record is easy for health and care staff to access, ensuring they can respond quicker to your needs.
- CONTINUITY OF CARE: If your care is transferred to another setting (e.g. from GP to hospital), your information via the London Care Record allows a continuity of care for the staff involved.
Follow this link to see how Londoners think about how their health and care information should be used.
- CARE IN CONTEXT: You can record and access all relevant care record information direct from your existing electronic care record via the London Care Record. This makes it easier for you and your colleagues to understand a person’s current situation, resulting in the best possible or most appropriate care.
- QUICK & EFFICIENT CARE: Care records are easy to access, allowing a holistic view and a quicker response. Virtual consultations and other innovations to support care and communication.
- HIGH QUALITY CARE: You will be supported by quality improvement teams, working across care settings, who will use integrated datasets to ensure you can deliver care to the highest standards. Computerised decision support to help you to do the right thing where appropriate.
Support and Managerial Staff
- REAL-TIME CARE: Up-to-date care records across care services are available from a single source.
- ACCOUNTABLE CARE: Technology can help evidence the impact of care services to evaluate how effective our care is and where improvements are needed.
1 By Digital we mean databases, web-sites, software that your doctors and care workers use, apps on your phone, email etc