Information and digital technologies present huge opportunities to advance the way we treat and care for patients

We have high ambitions in south east London to exploit these new opportunities to improve the way we organise and deliver care.

  • A combination of remote and face-to-face consultations will give patients more choice and convenience, offering care closer to home and making it easier to access follow-up appointments and advice.
  • Mobile apps will help patients, and health workers, to monitor their own health.
  • Better analysis of data will help the NHS to identify people most at risk of health problem, and offer support at an earlier stage to help them stay well.
  • Joining up electronic records will make up to date health information instantly available to health and social care professionals.

Though we want to take advantage of the technology available to us, we also know that not everyone is ready to use new technologies. We aim to give people choice in the way they access healthcare, ensuring it is appropriate and convenient for them to use.

Our vision

Our digital strategy underpins our vision for using new technology for the benefit of patients and local residents. It sets out our approach, priorities and work plan in a simple, easy to read format, including an illustration of what it means in practice for everyone involved.

We are committed to:

  • Ensuring people and care professionals are digitally connected throughout the care pathway
  • Providing the right information, at the right time and place consistently, accurately and across health and care systems to enable seamless collaboration
  • Ensuring technology is able to evolve to meet the needs and demands of health and care, whilst providing the analytical and reporting capabilities needed
  • Ensuring information technology capacity is focused on delivering the change and transformation required collaboratively, ensuring that staff are trained and skilled appropriately.

What we have accomplished so far

  • People in south east London can use NHS 111 online for health advice as an alternative to using the phone
  • NHS staff can access the Child Protection record system run by councils to improve information sharing on children who could be at risk
  • We have rolled out eReferral across our hospitals which streamlines GP referrals to hospital or clinics, causing less delay for patients and reducing reliance on paper
  • Free Wifi is available in all GP practices for staff, patient and visitors
  • We are developing a new way for people to contact local health services and undertake online consultations, and have a national pilot of NHS Online, led by Bexley CCG