Developments in IT and other digital technologies present a huge opportunity for us to advance the way we care for patients.

An ambitious vision for south east London has been set out in our Local Digital Roadmap (LDR), which examines the opportunities for the NHS to exploit new technology over the next five years and beyond.

Our vision

Our digital vision is set out in our Local Digital Roadmap and focuses on:

  • being paper-free at the point of care by 2020
  • using digital technology to empower patients to have more control over their day-to-day care
  • making real-time data analytics possible at the point of care
  • successfully compiling and analysing health and social care data to support population health planning, effective commissioning and research

Digital technology will enable us to change the way we deliver care and achieve financial sustainability. It will also help us achieve better outcomes for patients.

Our plans will:

  • introduce digital alternatives to traditional face-to-face models of care in primary care and outpatient settings
  • simplify referral, access to diagnostic services and the delivery of care in our hospitals by making the processes of care delivery paperless at the point of care
  • ensure that every interaction with the patient counts by making greater use of algorithmic decision support tools for clinicians working in all care settings
  • improve our ability to provide co-ordinated, proactive care delivery to the most vulnerable people by connecting-up the many electronic record systems that exist today

How we will change things

Digital technologies, such as virtual consultations, will allow care to be delivered closer to home and apps will help patients, and health workers, to monitor their health in real-time. Follow-up appointments and advice from health professionals will be more accessible for many patients in the future, with a combination of remote and face-to-face consultations giving patients more choice and convenience.

Better analysis of data will help the NHS to identify groups of people most at-risk of health problems, and therefore target them with support at an earlier stage, to help them stay well and out of hospital.

Linking up information systems will make life easier for both patients and health workers, with electronic medical records instantly available to the people that need them from a variety of NHS settings.

Though we want to take advantage of the technology available to us, we also know that not every person in south east London is ready to use more modern technologies. We aim to give people choice in the way they access healthcare, ensuring it is appropriate and convenient for them and their circumstances.


What we have accomplished so far

  • Completed roll-out of free wifi across GP practices (for staff, patient and visitors)
  • Activation of NHS 111 online; providing patients an alternative to picking up the phone
  • Extensive adoption of the Child Protection system across our borough councils and within NHS urgent and unplanned care areas
  • Best performing STP in London for  eReferral (which enables more streamlining processing of referrals, less delays for patients and of course paper-switch off)
  • Development of a South East London Information Sharing Framework, to underpin information sharing across all partners
  • Ongoing digital enablement for patients to contact local health services and undertake online consultation with GPs. With a national pilot of NHS Online (lead by Bexley CCG)
  • Over 98% of practices offering patients electronic access to their GP record
  • Close to 20% of patients booking their GP appointments online
  • Followed by 18% of patients ordering repeat prescriptions online