How we involve people
We take several approaches to involvement, creating different ways for people to tell us what they think and influence our plans. Everything we hear from people is carefully considered and used to inform our ideas.
Patient and public voices
Since June 2014, patient representatives, members of the public and local Healthwatch representatives have had a place on our project groups. This means they attend our workstream meetings, contributing to discussions and the development of our plans. We call these representatives ‘Patient and Public Voices’ (PPVs). Our aim is to have at least two PPVs and one Healthwatch representative on each of our clinical project groups.
Patient and Public Advisory Group
Our PPVs come together in a Patient and Public Advisory Group (PPAG) for peer support and to strengthen their input. The group meets every six to eight weeks.
PPAG enables members to explore a range of overarching OHSEL topics, and contribute to engagement plans and activities. Feedback and views from PPAG have contribute in all aspects of the programme.
PPAG reading group
A reading group, comprising members of PPAG, advises us on the content, format and accessibility of our key publications.
The group’s input helps us to simplify our materials so that they are easy to understand. Materials they have advised on include the OHSEL summary strategy and case for change (August 2014); Issues Paper (March 2015), and Emerging Models Paper (September 2015).
We also benefit from involvement and advice from local Healthwatch. Representatives sit on our clinical project groups and we regularly hold workshops with all the Healthwatches in south east London to discuss areas of mutual interest and developments within OHSEL. These discussions include how to strengthen our patient and public involvement activity.
Public deliberative events and focus groups
We hold public events to take the views of a wide range of people in our community. At these events, we give presentations and hold table discussions to take the views of attendees. We use focus groups when we need to discuss a topic or issue with a specific group of local people.
CCG engagement networks
In addition to ensuring that patient and public views feed directly into our project groups, we have been engaging widely by building on existing local engagement activity, led by the six south east London NHS Clinical Commissioning Groups (CCGs). Each CCG has its own network of patient groups, who help us to understand local priorities – which can be different between the boroughs – and how changes to NHS services could impact on them. CCG teams also attend local patient or community meetings and events to talk about and take views on OHSEL.
All contributions are recorded and reported back into OHSEL, ensuring that local views influence the development of our plans.
We have a feedback form online that you can fill out with your thoughts and comments or there are various other ways to contact us with your views. We also use Twitter to update people on our plans, live-tweet from events, take feedback and answer questions.
We can organise to visit local patient or community groups, or arrange meetings around specific programmes of work. If you want us to come and talk to you about our plans, contact us.
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